Have you got what it takes to be an NLA Telephone Adviser?

The NLA is on the hunt for additional Telephone Advisers to join our highly respected and renowned Advice Line, which is expanding due to a swelling membership base.

The Advice Line is a key benefit of NLA membership and provides essential support to landlords. The team receives over 1,000 calls per week relating to a host of private rented sector (PRS) matters including:

  • Responsibilities and statutory obligations
  • Tenancy agreements and best practice
  • Court action
  • Rental arrears and property possession
  • Deposit protection
  • Housing benefit
  • Landlord licensing

About the role

This challenging and highly rewarding role requires the ability to help solve problems/disputes between our members and their tenants and to get to the heart of the matter quickly. It will involve a minimum of 15 hours (part-time) per week working to a pre-planned roster.

About you

Successful candidates will need practical experiences as a landlord and a solid understanding of the private rented sector housing law. You will need to be aware and keep up-to-date with relevant landlord and tenant case law and have proven customer service skills in order to deal with highly pressured situations.

About the NLA

The NLA is committed to raising the standards in the PRS, countering the negative perceptions of the industry and reducing the calls for restrictive legislation which prevents growth, penalises the responsible majority, and adversely affects private renting for both landlords and tenants.

With a head office in the heart of central London and a committed network of regional representatives, the NLA is actively engaged in influencing policy and opinion, as well as building working relationships with the Government and Local Authorities on behalf of private landlords.

NLA members have access to and discounts for its numerous services, from a telephone advice line, landlord information library, as well as courses in professional development, legislation, and how to run an effective lettings business.


If this sounds like a role suited to you then please get in touch for further information by emailing hr@landlords.org.uk with a short accompanying letter stating why you wish to be considered for this position, and your salary expectation.



Leave a Reply